Privacy Policy

Effective Date: January 1, 2025

Fall River RapidSpark Electrical respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the emergency electrician services we provide in Fall River, Massachusetts. If you have questions, just call us at (508) 446-9335.

Information We Collect

When you call, fill out a form, or request service, we collect your name, phone number, service address, and details about the electrical problem you need help with. If you contact us by email, we keep that email and any messages you send.

Like most websites, we also collect basic technical information such as your browser type, device, and the pages you visit. This helps us keep the site working and understand what visitors find useful.

How We Use Information

We use your information to schedule your appointment, send a technician to your address, and follow up on the work we did. We also use it to provide quotes, process payment, and keep records of your service history.

We may use your contact details to reach you about your service, confirm appointments, or share updates that affect your job. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and improve how the site loads. Cookies are small files stored on your device. They do not contain your name or address.

You can set your browser to block cookies or alert you when cookies are being used. If you block cookies, some parts of the website may not work as smoothly.

Analytics and Third-Party Tools

We use analytics tools to see how many people visit our site, which pages they view, and where they come from. This data is aggregated and does not identify you personally.

We may also use third-party services for scheduling, payment processing, or customer communication. These providers only receive the information needed to perform their service and are required to protect it.

Data Sharing and Disclosure

We share your information only when it is necessary to complete your service. That includes sharing your address and job details with the technician assigned to your call, or with a payment processor to handle your payment.

We may disclose information if the law requires it, such as in response to a court order or to protect the safety of our team and customers. We never sell or rent your personal information.

Data Retention

We keep your service records for as long as needed to support your warranty, meet legal and tax requirements, and maintain our business records. When information is no longer needed, we delete it securely.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting reasons.

Data Security

We protect your information with reasonable administrative, technical, and physical safeguards. Only team members who need your information to do their jobs can access it.

No method of sending or storing data is completely secure. We work hard to protect your information, but we cannot guarantee absolute security.

Your Rights

You can ask us what personal information we have about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing messages at any time by calling or emailing us.

We will respond to your request within a reasonable time. To protect your privacy, we may ask you to verify your identity before we act on certain requests.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

If we make a significant change that affects how we use your personal information, we will make it clear on our website. Your continued use of our site or services after a change means you accept the updated policy.

Contact Information

If you have questions about this privacy policy or how we handle your information, call Fall River RapidSpark Electrical at (508) 446-9335. You can also reach us by mail at the address below.

We are happy to help and will do our best to answer your questions quickly.

Privacy Support Contact